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FAQ

The product I want is sold out. Will it be back in stock?
No.

The product I want is available for pre-order. What does this mean?
Pre-order products are in the process of production and will be send out when they are ready to ship. See the product description for the estimated shipping date.

What are the delivery costs for online orders?
Netherlands: 3,00

Rest of World: 6,00

How long will it take for my order to arrive?
Every order will be delivered in three to twelve workdays after it has been send out. We do our best to send out packages every workday from our atelier based in The Netherlands. Please notice that how closer your location is to us, the quicker you will receive your order. See below for our estimated delivery times to your country.

Netherlands: 1-2 workdays
Europe: 4-7 workdays
Rest of world: 5-12 workdays

How can I pay for my order?
At this time we only accept PayPal payments on our website.

Kom je uit Nederland? Dan is betaling via internetbankieren ook mogelijk. Mail hiervoor naar marciano@factoryfox.com. 

What size do I need?
To find the right fit for your posture and style, it’s best to measure the Width and Length of a similar garment in your wardrobe, and see which of our sizes come close to that measurements. If you need advice in your size choice, please reach out to us on social media or send us an email. 

Can I get a refund or make an exchange?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure you have carefully reviewed your order prior to finalizing your purchase.